Motor Insurance Retail – Customer Service Operations

Job Description


We are looking for a candidate with experience in Motor Insurance and related products to join our customer service operations team at Dubai branch. This role entails supporting the respective supervisor/department head in managing all new business and renewals. The ideal candidate will be responsible for:

  • Ensure that customers have competitive quotes according to their requirements.
  • Ensure that all enquiries are entered in CRM and followed up in timely manner
  • Ensure CRM entry of all placing slips on time.
  • Ensuring that all the documents are uploaded in CRM.
  • Ensure that all audit procedures are complied with.
  • All the emails and calls must be acknowledged and replied to internal and external clients.
  • Actively obtain referrals for cross sell and other value-added services.
  • Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
  • Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
  • To gain adequate knowledge of all the products.
  • Achieve new business & renewal targets


  • Bachelor’s degree or equivalent.
  • Proven insurance underwriting experience.
  • Sound technical knowledge of insurance products and other aspects of insurance processing.
  • Effective communication and people skills.
  • Sensible judgement and diligence.
  • Experience in handling Microsoft Office Tools and Analytical tools
  • Insurance qualifications such as CII/ ACII is an added advantage.


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